Terms of Service

OVERVIEW

Welcome to Nevali. This website is operated by us at Nevali. By visiting our site and/or purchasing something from us, you agree to the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our site. By accessing or using any part of the website, you agree to be bound by them. If you do not agree, you may not access the website or use any of our services.

We may update or modify these Terms from time to time, and any changes will be posted here. Continued use of the website after changes means you accept those updates.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our jewellery and related products to you.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years old, or have parental consent to use this website.
You agree not to use our products or site for any unlawful or unauthorised purpose. Any breach of these Terms may result in immediate termination of your access.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, copy, sell, or exploit any part of our site or content without written permission from us.
All content on this website (including designs, product photos, and text) remains the property of Nevali.

3. PRODUCTS AND SERVICES

Each Nevali piece is handmade and may have small variations that make it unique. We’ve made every effort to display our products accurately, but colours and textures may appear differently on screen.
We reserve the right to:

All prices are listed in AUD and include GST where applicable.

4. ACCURACY OF INFORMATION

We do our best to ensure all information on this site is current and accurate. However, from time to time there may be unintentional errors, omissions, or outdated details.
We reserve the right to correct any errors and to update information without prior notice.

5. ORDERS AND BILLING

We may refuse or limit any order at our discretion, including those placed under the same account, email, or shipping address.
You agree to provide current, complete, and accurate billing and shipping information for all purchases.
If your order is changed or cancelled, we’ll contact you using the details provided at checkout.

For details about returns or exchanges, please see our Refund Policy.

6. THIRD-PARTY SERVICES

We may provide links to third-party tools or websites (such as payment providers or social media platforms).
We are not responsible for the content, policies, or actions of these third parties, and you use them at your own risk.

7. USER COMMENTS AND SUBMISSIONS

If you share reviews, feedback, or images with us (for example, via social media or email), you grant Nevali the right to use that content for marketing purposes, without compensation.
We may remove content that we believe is inappropriate or violates these Terms.

8. PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

9. ERRORS AND OMISSIONS

From time to time, information on our site may contain typographical errors or inaccuracies (e.g., in product descriptions or pricing).
We reserve the right to correct or update such errors and cancel any orders placed based on incorrect information.

10. PROHIBITED USES

You are prohibited from using our site or products to:

We reserve the right to terminate access for any violation of these rules.

11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

All products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free service, nor do we warrant that our products will meet your personal expectations.
To the fullest extent permitted by law, Nevali shall not be liable for any direct or indirect damages resulting from your use of our site or products.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Nevali, our owners, employees, and partners from any claim arising from your breach of these Terms or your violation of any law or third-party rights.

13. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
Any disputes will be handled in the courts of New South Wales.

14. CHANGES TO THESE TERMS

You can review the most current version of our Terms of Service at any time on this page.
We may update these Terms as needed — continued use of our site after changes are made constitutes acceptance of those updates.